How do I return an item? Beer is non-returnable. Other items can be returned within 30 days in as new condition. We pay for return and replacement shipping when we have made a mistake on our end. Outbound shipping is subtracted from the refund amount if we did not make a mistake on the order. Contact us by replying to your order confirmation email, or calling us at (541)321-0490 to arrange for a return authorization and return instructions.